Terms of Service

Welcome to K9 Hearts. By using this website and ordering services, you agree to the terms outlined below. These terms exist to protect both you and our work while honoring the sensitive nature of memorial art.

Nature of Services

K9 Hearts provides custom memorial artwork and grief-informed creative services.
We do not provide medical, psychological, or therapeutic treatment. Our services are supportive and artistic in nature.

Custom Work

All memorial portraits and artwork are custom-created using your provided photographs and information. Because each piece is made uniquely for you, work begins after your order is placed and materials are received.

Photo Usage

You confirm that you own the rights to any photos you submit or have permission to use them.
Your images are used only for creating your memorial artwork and are treated with confidentiality.

Revisions

We allow reasonable revisions to ensure your portrait feels emotionally and visually correct.
Revisions are focused on refinement, not redesign or replacement of the original concept.

Refunds

Because memorial artwork is custom and emotionally sensitive, refunds are reviewed case-by-case.
If something feels wrong or distressing, we ask that you contact us so we can address it with care.

Turnaround Time

Each piece is created thoughtfully and is not rushed.
Timeframes vary based on complexity and current workload.

Intellectual Property

K9 Hearts retains copyright to the artwork.
You receive full personal-use rights for display, printing, and remembrance purposes.
Commercial use or resale is not permitted without written permission.

Emotional Consideration

Grief is deeply personal. If at any point this process feels overwhelming, you are always welcome to pause or reach out. Your well-being matters.

Contact

For questions, concerns, or emotional support around your order, please contact us directly at K9HeartsMemorials@gmail.com. We approach every conversation with compassion and respect.